While most Document Management (DM), Enterprise Content Management (ECM) and ITIL management software providers focus solely on selling you their software product, we place an equal importance on giving you the highest quality implementation program available today. In addition to providing a complete technical installation of your new DM, ECM or ITIL software, our incomparable Professional Services Group will conduct a thorough analysis of your current business practices and customize our software so that it non-invasively meshes with your existing policies and procedures - including a seamless integration with your database or business management system(s). We then follow up with a comprehensive training program to educate your employees on the effective use of your new DM, ECM, or ITIL solution.
If, however, your organization does not need a custom solution, we are also able to provide you with a more simplified implementation, utilizing our standardized integration models - available for all of the most popular accounting, business and contact management packages.
With our solutions you could….
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• Scan
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• Integrate
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• Store
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• Manage
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• Secure
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• Retrieve
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... all of your documents and digital files with one comprehensive, secure, and easy-to-use solution.
Our electronic document management solution is a powerful solution that gives an organization complete control over its document flow, storage, security, and access.
Key features:
>> Quickly and easily scan paper documents into TIFF or PDF format
>> Use any TWAIN-compliant scanner
>> Scan directly into our system from virtually any MFP copier/scanner
>> Import electronic documents (Word, Excel, Outlook messages, etc.)
>> Import other digital files, too (.wav, .mp3, .jpg, CAD/CAM files, etc. - ANY file format recognized by Windows)
>> Effortlessly index documents for easy location and retrieval
>> Pull indexing information from existing CRM/database applications
>> Use annotation tools to highlight text, add "sticky notes" or rubber-stamp documents
>> Bookmark frequently-accessed pages within documents
>> Locate documents using index or keyword/text searches
>> Control access to sensitive documents by virtually any criteria desired
>> Instantly retrieve stored documents from within your other business applications
>> Monitor workloads, time-to-process, and document access with our comprehensive auditing tools
>> Track revisions to editable documents using our powerful version control system
>> Perform complex document compilation tasks with our workbench module
Setting the standard for image capture and distribution...
Digital copiers, multi-function peripherals (MFPs), or multi-function devices (MFDs)... whatever name or acronym they go by, they are powerful (and expensive) assets that are all-too-often underutilized in an organization.
Our scan component allows an organization to leverage this valuable asset to transform paper-based information into digital files and efficiently distribute them across the network - or across the world.
But our scan componentdoes not stop there. Scanned documents can not only be distributed across the network, they can also be tagged with indexing information (metadata) and integrated into document or content management systems, database applications, web sites, and more.
Some of the functionality that an organization can implement include:
Centralized batch scanning (pre-process and/or post-process)
Distributed batch scanning (pre-process and/or post-process)
Automated bar-code recognition
Detached indexing
Optical Character Recognition (OCR)
Zonal OCR
Optical Mark Recognition (OMR)
Intelligent Character Recognition (ICR)
Automated polling of network folders
Interface with digital copiers, MFPs and MFDs
Interface with network-attached scanners
Multiple scan presets for flexibility in scanning
Automated image enhancement (de-skewing, de-speckling, auto-rotate, etc.)
Duplicate-scan prevention
...and more
Technical Installation
Experienced technicians will perform your technical installation for you, either on-site or remotely - whichever suits your unique situation and needs. We will install all provided software onto your server(s) and scanning station(s), properly configure the software for your implementation, and fully test the installation. This allows your own I.T. staff to concentrate on their day-to-day duties without having to worry about performing a complete software installation as well. You can rest assured that your software has been set up precisely as it should be, and is ready for the next phase of your implementation.
Custom Implementation
Our software's inherent flexibility and our incomparable implementation services are clear differentiators that separate us from the competition. Every organization is different. Different needs, different wants, different goals. We understand that - and it shows in every implementation that we do.
Most other vendors ask their clients "What would you like to do" and leave it there. Of course, we need to know what your goals are, and what you would like to accomplish with your document or content management system, too - But what if you're not quite sure about all of the details yet? Too many people, the concepts of document management and content management are still new - and they may not be in a position to clearly iterate an entire list of goals.
Our Business Analysts work with you, not only to help you determine your goals and what you want to accomplish with your new document or content management system, but also to analyze your existing workflows, policies, and procedures; to translate those paper-based workflows into "virtual" workflows within your new document or content management world; to ensure that they appropriately work toward your newly determined goals; and to modify either the workflows, our software, or both as needed to maximize your productivity and compliance gains and how best to reach your goals.
Small to Medium Business (SMB) Implementation
For far too long, small to medium sized businesses (SMBs) have been forced to choose between feature-rich document management systems that require lengthy and prohibitively-expensive implementation cycles, or "shrink-wrapped" software packages that are easy to implement, but woefully inadequate in terms of functionality.
That frustration has come to an end.
With our Document Management Solution, SMBs can now have the best of both worlds. An SMB can enjoy the robust features of our flagship document management solution - but with a shorter implementation cycle that is also much easier on the budget.
Because of the breadth of industries that we service, we are able to provide standardized implementation and integration models for many types of organizations - and the list continues to grow. By leveraging these standardized models, which reflect the most commonly-requested configurations and settings, we can provide our same world-class implementation - but at a far lower price. For many SMBs, this implementation model suits their needs perfectly; but if your organization needs slight modifications, this model provides an excellent starting point from which minor customizations can be applied - still resulting in a much more budget-friendly implementation.
Training Services
Once an organization’s customized solution has been installed, configured and thoroughly tested our world-class training services begin. We will conduct Remote Training, On-Site Training or a combination of both.
Our #1 priority is ensuring that all of your employees are thoroughly trained and comfortable with the new software. Depending on the unique needs and goals of the organization, the training phase of an organization’s implementation can take on various formats.
We also provide advanced training for new employees and any additional training required for any future applications we add. We will soon have an online University Training center with training modules available for continuous education.
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